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Hall M [clear filter]
Monday, May 23
 

08:15

Four essential qualities of trusted leaders
Practice leaders have so much to do, so it’s easy to lose focus and spend time on the wrong activities. Effective leaders focus on those qualities and roles that build trust within the team and lead to improved employee performance. Attendees will leave knowing the 4 C’s that are qualities of trusted leaders-clarity, competency, caring and consistency. You will learn specific action steps to take in each category that will enhance productivity in your veterinary practice and create a positive work environment where everyone wants to come to work

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 08:15 - 09:15
Hall M Adelaide Convention Centre

09:15

Using online tools to combat the growing competition in the pet care market
e are about to embark on the largest growth period the pet industry has seen - as we fall within the "life sciences" expected to be the largest global growth industry of the next 50 years. The growth in the pet industry is being driven by the increasing demands on pet care by owners - which will impact on vets directly. Because of this demand - and opportunity, competition is increasing. Here we’ll look at how vets can use online tools to keep one step ahead of the pack.

Looking at the competition, it’s the non-vets who will probably have the greatest impact. The rise of disruptive business models such as Uber is driven both by an excitement in the technology, “Hey, we can do this differently” but also an understanding that consumers are changing and the old models are not working.

Understanding customer (pet owner, farmer) behaviour is the key to better results - and online tools are key.

Speakers
avatar for Pet Pack

Pet Pack

Pet Pack
Dr James Ramsden graduated from the University of Melbourne in 1991. He’s worked around the world from Melbourne to Lexington, Kentucky. His interest lies in creating better communication to help people look after their animals better. He’s worked in traditional mass media and... Read More →


Monday May 23, 2016 09:15 - 10:15
Hall M Adelaide Convention Centre

13:30

Expected work conditions - You want me to do what?
A mismatch of expectations to the reality of professional life can be a cause of stress. Current entrants into the veterinary profession do so in a climate of rising student debt, lengthened veterinary programs, possible oversupply of graduates for some sectors and feminisation of the veterinary profession. Veterinary students’ expectations of work after graduation are important for a number of reasons including the weighing of work-life balance against remuneration level, work satisfaction and making career path or exit choices.   We report on work expectations of veterinary students of five Australian veterinary programs between the years 2011 to 2014. The relationship of gender and other influences on expectations for work after graduation will be described. Data will be presented as to where the veterinary students expect to work, the hours and ‘on call’ requirements expected, length of time expected in their first position and why they would move, and their knowledge of veterinary remuneration levels

Speakers
avatar for Adele Feakes

Adele Feakes

Senior Lecturer in Business & Practice Management, The University of Adelaide
I started in emergency practice and continued for 24 years as a rural practice owner. My teaching and research interests are business and entrepreneurial capabilities for veterinary science students and also PNG women in agriculture.


Monday May 23, 2016 13:30 - 14:30
Hall M Adelaide Convention Centre

14:30

EMS Workshop and Panel: Costs and benefits of student placement
Monday May 23, 2016 14:30 - 15:30
Hall M Adelaide Convention Centre

16:00

Communications to help your team achieve practice goals
Effective internal communication is essential for practices to operate smoothly and attain hospital goals. Attendees will learn how to use written tools to help set expectations for team performance, how to “manage up”, facilitate more effective team meetings and practical tips on developing a goal-oriented team

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 16:00 - 17:00
Hall M Adelaide Convention Centre

17:00

Action steps to improve accountability
Does your practice have problems with inconsistent job performance for some employees? Come learn how to improve communications during orientation, introductory periods and employee discipline meetings. Attendees will leave knowing how to manage by core values and how to make accountability part of the practice culture

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 17:00 - 18:00
Hall M Adelaide Convention Centre
 
Tuesday, May 24
 

08:00

Three keys to greater employee motivation
Knowing how to motivate and train all your team members is a challenge. Focusing on the talents and strengths of your employees rather than their weaknesses will help you take your team to the next level of job performance. Attendees of this session will walk away knowing how to identify employee motivators, how to improve employee engagement and how to implement effective employee developmental plans

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Tuesday May 24, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

How to create a team of problem-solvers
Managers frequently deal with employee interruptions and find themselves setting out fires. In this session you’ll discover how empowered your team is and how to communicate more effectively so your team can take action to solve problems. You’ll learn how to handle employee interruptions, how to delegate effectively, and give feedback that results in improved team performance

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Tuesday May 24, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

13:30

Career planning to build your personal reputation
Your reputation precedes you. You must ask yourself if your reputation is contributing to your career success or hindering it? A strong reputation builds your personal profile, increases your employment opportunities and income as well as building relationships with the team and clients. Learn how to determine what you want from your career and how to plan your learning opportunities in practice to create a reputation that has employers & clients seeking you out

Speakers
avatar for Natasha Wilks

Natasha Wilks

Helping Veterinarians Succeed in their Career & Improve their Wellbeing, High Performance Vets
Dr Natasha Wilks is a Veterinarian with 17 years experience and a Life & Executive Coach with over a decades experience. Natasha created High Performance Vets in 2011 to help veterinarians regain their passion and succeed in practice. She addresses the many issues that veterinarians... Read More →


Tuesday May 24, 2016 13:30 - 14:30
Hall M Adelaide Convention Centre

14:30

Building resilience: How to cope with adversity in practice
Veterinarians are exposed to various challenges on a daily basis. The modern workplace is becoming more frantic and overwhelming. Demanding clients, difficult cases, a challenging workload, personal doubts and frustrations can lead to chronic stress which can wear even the strongest person down. Most people want it to be easier, but that does not allow you to grow. Learn the strategies and tools to increase your resilience so you will cope with these challenges. Aim to grow in the face of adversity and you will thrive in your career

Speakers
avatar for Natasha Wilks

Natasha Wilks

Helping Veterinarians Succeed in their Career & Improve their Wellbeing, High Performance Vets
Dr Natasha Wilks is a Veterinarian with 17 years experience and a Life & Executive Coach with over a decades experience. Natasha created High Performance Vets in 2011 to help veterinarians regain their passion and succeed in practice. She addresses the many issues that veterinarians... Read More →


Tuesday May 24, 2016 14:30 - 15:30
Hall M Adelaide Convention Centre

16:00

Companion animal Staphylococcus: how is Australia faring with antimicrobial resistance?
Resistance to antimicrobial agents and biocides in Staphylococcus species causes increased morbidity and mortality in animals and humans but their prevalence in the Australian veterinary setting is unknown. Australia is in a unique position globally due to differences in regulation of antimicrobial agents so analysis of the Australian context is important. Our studies have characterised staphylococcal infections in Australian companion animals, with a focus on resistant infections. Sample populations included clinical isolates submitted to 1) Australian veterinary diagnostic laboratories during 2013, 2) Veterinary Pathology Diagnostic Service, University of Sydney(USYD)(2010 onward); and 3) an historical freeze dried collection in USYD since 1956. Isolates characterised to date show low numbers of MRSA isolates, many of which were clones commonly identified in human health care associated MRSA infections. MRSP isolates were a more important cause of disease in dogs with many demonstrating multidrug resistance. Further work is examining biocide resistance (genetic and phenotypic) of isolates to inform infection control practices and resistance epidemiology.

Speakers
JN

Jacqui Norris

Associate Professor in Veterinary Microbiology, University of Sydney
Jacqui is a registered practicing veterinarian and veterinary microbiologist at University of Sydney. She is passionate about providing clinically relevant infectious disease courses for veterinary students, practitioners and breeders. She is heavily involved in developing the new... Read More →


Tuesday May 24, 2016 16:00 - 16:30
Hall M Adelaide Convention Centre

16:30

Humans, cats, seagulls and carbapenemases: a microbiological enigma
Carbapenem resistance is a growing issue in human health and an emerging issue in Veterinary Medicine. This presentation will use a recent companion animal case study to illustrate the importance of a One Health approach to the emergence of multidrug-resistant superbugs in Australian animals.

Speakers
DD

Dr Darren Trott

Professor Darren Trott is a veterinarian and microbiologist with research interests including zoonotic, companion and production animal bacterial diseases, focusing on population genetics, molecular epidemiology, microbial pathogenesis, antibiotic resistance and development of new... Read More →


Tuesday May 24, 2016 16:30 - 17:00
Hall M Adelaide Convention Centre

17:00

Global elimination of dog-mediated rabies - is the One-Health approach working and the role of NGO’s
The tripartite approach with WHO and OIE in collaboration with FAO and supported by Global Alliance for Rabies Control are on a mission to eliminate dog-mediated rabies globally. Workshops have been conducted involving human public health and animal health sectors to develop road maps to assist in achieving the elimination of rabies, a 100% preventable zoonotic disease which still causes tens of thousands of human deaths annually. Over the past year we have seen rabies outbreaks close to Australia in Bali and Malaysia, with governments still responding to control these outbreaks with mass culling of dogs. Vets Beyond Borders has successfully assisted in eliminating rabies from the state of Sikkim, in India, by having local champions and addressing key stakeholder needs. By assessing this state wide Animal Birth Control and Antirabies program and comparing this program with the response to the rabies outbreaks in Malaysia and Bali much can be learnt for rabies contingency planning.

Speakers
DA

Dr Andrea Britton

Dr Andrea Britton is an independent veterinary consultant who is passionate about animal welfare and public health. Her upbringing on a sheep/beef cattle property in the central west of NSW and studying public health in India lead to her taking up a Director role with Vets Beyond... Read More →


Tuesday May 24, 2016 17:00 - 17:30
Hall M Adelaide Convention Centre

17:30

Camp dogs, communities and collaboration
Remote Aboriginal and Torres Strait Islander communities are often a hive of activity with swarms of fly-in-fly-out service providers – including veterinarians – delivering a suite of essential services. Whilst these service providers all do important and essential work, from a One Health perspective, there is seldom collaboration both within and between disciplines. In achieving optimal health and wellbeing for people, animals and the environment, the benefits of a collaborative One Health approach have been well documented. In this presentation, AMRRIC makes a case for improved collaboration between service providers in rural and remote Indigenous communities, so that there can be improved benefits to the health and wellbeing of people, animals and their environment.

Speakers
avatar for Dr Bonny Cumming

Dr Bonny Cumming

Veterinarian and Project Coordinator, AMRRIC
AMRRIC (Animal Management in Rural and Remote Indigenous Communities) is a national not-for-profit charity that uses a One Health approach to coordinate integrated veterinary and education programs in Aboriginal and Torres Strait Islander communities. Our One Health approach recognises... Read More →


Tuesday May 24, 2016 17:30 - 18:00
Hall M Adelaide Convention Centre
 
Wednesday, May 25
 

08:00

Family violence and the family pet: The role of the vet in early intervention
The presentation will outline the facts in relation to Family Violence and will outline statistics relevant to pets involved in Family Violence. The speakers will explain the Family Violence provisions history in the Family Law Act 1975 (Cth) historically and currently. The speakers will outline the Family Law Act in general, and will specifically explain the provisions relating to animals. The presentation will outline the Royal Commission into Family Violence and explain the submissions made by the RSPCA. The presentation will then explain the services offered to victims of Family Violence and the gap in services in regard to animals. The speakers will discuss what services are available to animals and future plans funded by the Victorian government to establish women’s refuges that accept pets. The speakers will discuss Family Violence training which has been undertaken by many city Councils across Victoria and will explore how veterinary practices can establish protocols to identify symptoms of abuse in pets and respond accordingly.

Speakers
MA

Ms Amelia Beveridge

Amelia has had experience in all areas of Family Law including parenting matters, property matters and international matters. Amelia has also had experience with assisting the firm’s Independent Children’s Lawyers in complex parenting matters. Amelia has a keen interest in animal... Read More →


Wednesday May 25, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

Making connections between human and animal directed violence, aggression and cruelty
Presented by Heather Fraser
This session focuses on “The Link” between animal and human directed cruelty, abuse and aggression, and also explores the possibility of humans and animals working together to mediate against the effects of such violence. After outlining research into “The Link”, I present my own (collaborative) work which considers some of the promising responses to acknowledgment of human-animal violence links, particularly regarding the feasibility of cross-sector - i.e. animal and human welfare sectors - reporting of abuse, already implemented in north America and the UK. I then discuss the potential of animal assisted therapies in mediating the negative effects of domestic violence and sexual abuse for humans. After noting some of the ethical and practical considerations of incorporating animals into therapeutic activities for humans, I present my own (collaborative) research into whether, and how, animal assisted therapy programs might be used with young people to change attitudes to animals and thereby potentially contribute to breaking the cycle of violence to both humans and other animals

Wednesday May 25, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

10:30

Tackling problem employees with confidence
Employee conflict or bad behaviour can bring down morale, disrupt efficiency and decrease productivity. If you have an employee with bad behaviour, this session is for you. Come discover why you hang on to disruptive team members and how you can gain the courage to confront unacceptable job performance. Attendees will walk away knowing how to communicate with problem employees such as Wendy Whiner, Never Change Nancy, Energy-Sapper Ed, Dottie Downer, Slacker Sue and Mean Mike. This session will give you the communication skills and confidence to effectively address problems when they arise at your practice

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Wednesday May 25, 2016 10:30 - 11:30
Hall M Adelaide Convention Centre

11:30

Work, Health & Safety: the top 5 safety issues in veterinary practice
Work health and safety (WHS) is about ensuring the safety of workers & others within the workplace in accordance with Australian WHS law. The problem is that few veterinary practices understand precisely what they have to do to comply with the laws. In this presentation, Mark Werman, the MD of the AVA HR Advisory Service explains how to implement the five key WHS components into your veterinary practice, being: 1. WHS Policies, procedures & forms 2. Consultation processes 3. Risk management processes 4. WHS training, and 5. Officers Due Diligence duty Mark will also provide two veterinary practice case studies that demonstrate some of the practical challenges faced and the solutions developed. Finally, Mark will introduce members to the recently developed, veterinary-tailored, online WHS resources that will significantly simplify the implementation process and available to AVA members via the members portal of the AVA website

Speakers
avatar for Mr Mark Werman

Mr Mark Werman

Mark Werman – Managing Director, Wentworth Advantage After qualifying as a Chartered Accountant, Mark moved into human resources over 25 years ago. In 1992, Mark completed his Master of Commerce degree in Human Resources (UNSW). In 1991, he was part of the establishment of the HR... Read More →


Wednesday May 25, 2016 11:30 - 12:30
Hall M Adelaide Convention Centre

14:30

2016 AVAPM and Hill's Practice of Excellence Awards
Presented by Maureen Revington

Small Animal Category: Wilston Vet - to be accepted by Dr Meredith Brothers (practice owner)

Mixed/Large animal Category: Gisborne Veterinary Clinic – to be accepted by Dr Dan Robson (practice owner)

Wednesday May 25, 2016 14:30 - 15:30
Hall M Adelaide Convention Centre
 
Thursday, May 26
 

08:00

Beyond the bottom line – Practice for profit
A Chart of Accounts has many benefits for today’s veterinary practice, and is an essential tool for understanding a practices financial health. A well organised Chart of Accounts will assist your practice in analyzing financial data, facilitate useful budget creation and assist in making well informed business decisions. In this talk we will look at how to interpret data from your Chart of Accounts.

Speakers
MM

Mr Mark Hardwick

Mark has spent the last 18 years in the veterinary industry as a trainer and consultant. A founding Director of AIRC/CCG, his passion is to work with practice owners to build business. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies... Read More →


Thursday May 26, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

Bulls, bears and financial affairs- Golden rules for smart investing
This paper will demystify the often confusing world of personal finance and investing. You will learn the golden rules for investing your money and how to create personal wealth, as well as answering common investment quandaries. Should you have a fixed or variable mortgage? Should you buy an investment property or invest in shares? Is it better to be in an industry, retail or self managed superannuation fund? Should you salary sacrifice into super or pay off your home loan? Is borrowing to invest a good idea? How much should you be insured for? Are you paying your financial adviser too much? And, how much do you need to retire?

Speakers
DA

Dr Andrew Nathan

Andrew enjoyed being a vet for 20 years before deciding he needed a career change and went back to university to study the wonderful world of applied finance. Andrew has undertaken post graduation studies in management, commerce and financial planning. He is a Financial Adviser and... Read More →


Thursday May 26, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

10:30

Implementing best practice solutions for complex farm animal welfare challenges
Some animal welfare problems, such as lameness in dairy cattle, tail biting in pigs and injurious pecking in hens, exist of farms due to a complex mix of management and husbandry factors. These issues present a) technical challenges in the form of how to best solve the difficulty and b) motivational challenges in making this happen. Initial research projects working on these challenges focussed on the technical aspects and produced husbandry advisory tools that aimed to quantify the relative risk and therefore priority for each potential intervention. Whilst technically valid, these approaches that relied upon a top-down knowledge transfer approach, had minimal impact on existing practice. Subsequent projects (including the Healthy Feet Project) explored techniques such as facilitation and social marketing to stimulate change. In addition to smarter communication techniques some issues can be resolved by introducing market-place (or even legislation) requirements. Examples of the later include risk factors for injurious pecking that have been introduced into certification scheme requirements

Speakers
avatar for Professor David Main

Professor David Main

Professor of Animal Welfare, University of Bristol
David Main is a Head of Animal Welfare and Behaviour Group and Professor of Animal Welfare at the University of Bristol Veterinary School. His research interests include welfare assessment, intervention strategies to improve welfare and animal welfare education in farm and companion... Read More →


Thursday May 26, 2016 10:30 - 11:30
Hall M Adelaide Convention Centre

14:00

Team training to improve client compliance, Part 1
Today’s market is competitive. Teach your team how to use the power of communication to create an exceptional client experience that bonds clients to the practice. Participants will learn how to improve client engagement and education which will increase client trust and loyalty. This interactive seminar will provide you with practical tools and action steps that the whole team can immediately apply in order to create lasting impressions with pet owners, increase client visits, and improve compliance with wellness and treatment plan recommendations

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Thursday May 26, 2016 14:00 - 15:00
Hall M Adelaide Convention Centre

15:00

Team training to improve client compliance, Part 2
Today’s market is competitive. Teach your team how to use the power of communication to create an exceptional client experience that bonds clients to the practice. Participants will learn how to improve client engagement and education which will increase client trust and loyalty. This interactive seminar will provide you with practical tools and action steps that the whole team can immediately apply in order to create lasting impressions with pet owners, increase client visits, and improve compliance with wellness and treatment plan recommendations

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Thursday May 26, 2016 15:00 - 16:00
Hall M Adelaide Convention Centre