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Practice Management [clear filter]
Monday, May 23
 

08:15

Four essential qualities of trusted leaders
Practice leaders have so much to do, so it’s easy to lose focus and spend time on the wrong activities. Effective leaders focus on those qualities and roles that build trust within the team and lead to improved employee performance. Attendees will leave knowing the 4 C’s that are qualities of trusted leaders-clarity, competency, caring and consistency. You will learn specific action steps to take in each category that will enhance productivity in your veterinary practice and create a positive work environment where everyone wants to come to work

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 08:15 - 09:15
Hall M Adelaide Convention Centre

09:15

Using online tools to combat the growing competition in the pet care market
e are about to embark on the largest growth period the pet industry has seen - as we fall within the "life sciences" expected to be the largest global growth industry of the next 50 years. The growth in the pet industry is being driven by the increasing demands on pet care by owners - which will impact on vets directly. Because of this demand - and opportunity, competition is increasing. Here we’ll look at how vets can use online tools to keep one step ahead of the pack.

Looking at the competition, it’s the non-vets who will probably have the greatest impact. The rise of disruptive business models such as Uber is driven both by an excitement in the technology, “Hey, we can do this differently” but also an understanding that consumers are changing and the old models are not working.

Understanding customer (pet owner, farmer) behaviour is the key to better results - and online tools are key.

Speakers
avatar for Pet Pack

Pet Pack

Pet Pack
Dr James Ramsden graduated from the University of Melbourne in 1991. He’s worked around the world from Melbourne to Lexington, Kentucky. His interest lies in creating better communication to help people look after their animals better. He’s worked in traditional mass media and... Read More →


Monday May 23, 2016 09:15 - 10:15
Hall M Adelaide Convention Centre

13:30

Expected work conditions - You want me to do what?
A mismatch of expectations to the reality of professional life can be a cause of stress. Current entrants into the veterinary profession do so in a climate of rising student debt, lengthened veterinary programs, possible oversupply of graduates for some sectors and feminisation of the veterinary profession. Veterinary students’ expectations of work after graduation are important for a number of reasons including the weighing of work-life balance against remuneration level, work satisfaction and making career path or exit choices.   We report on work expectations of veterinary students of five Australian veterinary programs between the years 2011 to 2014. The relationship of gender and other influences on expectations for work after graduation will be described. Data will be presented as to where the veterinary students expect to work, the hours and ‘on call’ requirements expected, length of time expected in their first position and why they would move, and their knowledge of veterinary remuneration levels

Speakers
avatar for Adele Feakes

Adele Feakes

Senior Lecturer in Business & Practice Management, The University of Adelaide
I started in emergency practice and continued for 24 years as a rural practice owner. My teaching and research interests are business and entrepreneurial capabilities for veterinary science students and also PNG women in agriculture.


Monday May 23, 2016 13:30 - 14:30
Hall M Adelaide Convention Centre

16:00

Communications to help your team achieve practice goals
Effective internal communication is essential for practices to operate smoothly and attain hospital goals. Attendees will learn how to use written tools to help set expectations for team performance, how to “manage up”, facilitate more effective team meetings and practical tips on developing a goal-oriented team

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 16:00 - 17:00
Hall M Adelaide Convention Centre

17:00

Action steps to improve accountability
Does your practice have problems with inconsistent job performance for some employees? Come learn how to improve communications during orientation, introductory periods and employee discipline meetings. Attendees will leave knowing how to manage by core values and how to make accountability part of the practice culture

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Monday May 23, 2016 17:00 - 18:00
Hall M Adelaide Convention Centre
 
Tuesday, May 24
 

08:00

Three keys to greater employee motivation
Knowing how to motivate and train all your team members is a challenge. Focusing on the talents and strengths of your employees rather than their weaknesses will help you take your team to the next level of job performance. Attendees of this session will walk away knowing how to identify employee motivators, how to improve employee engagement and how to implement effective employee developmental plans

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Tuesday May 24, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

How to create a team of problem-solvers
Managers frequently deal with employee interruptions and find themselves setting out fires. In this session you’ll discover how empowered your team is and how to communicate more effectively so your team can take action to solve problems. You’ll learn how to handle employee interruptions, how to delegate effectively, and give feedback that results in improved team performance

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Tuesday May 24, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

13:30

Career planning to build your personal reputation
Your reputation precedes you. You must ask yourself if your reputation is contributing to your career success or hindering it? A strong reputation builds your personal profile, increases your employment opportunities and income as well as building relationships with the team and clients. Learn how to determine what you want from your career and how to plan your learning opportunities in practice to create a reputation that has employers & clients seeking you out

Speakers
avatar for Natasha Wilks

Natasha Wilks

Helping Veterinarians Succeed in their Career & Improve their Wellbeing, High Performance Vets
Dr Natasha Wilks is a Veterinarian with 17 years experience and a Life & Executive Coach with over a decades experience. Natasha created High Performance Vets in 2011 to help veterinarians regain their passion and succeed in practice. She addresses the many issues that veterinarians... Read More →


Tuesday May 24, 2016 13:30 - 14:30
Hall M Adelaide Convention Centre

14:30

Building resilience: How to cope with adversity in practice
Veterinarians are exposed to various challenges on a daily basis. The modern workplace is becoming more frantic and overwhelming. Demanding clients, difficult cases, a challenging workload, personal doubts and frustrations can lead to chronic stress which can wear even the strongest person down. Most people want it to be easier, but that does not allow you to grow. Learn the strategies and tools to increase your resilience so you will cope with these challenges. Aim to grow in the face of adversity and you will thrive in your career

Speakers
avatar for Natasha Wilks

Natasha Wilks

Helping Veterinarians Succeed in their Career & Improve their Wellbeing, High Performance Vets
Dr Natasha Wilks is a Veterinarian with 17 years experience and a Life & Executive Coach with over a decades experience. Natasha created High Performance Vets in 2011 to help veterinarians regain their passion and succeed in practice. She addresses the many issues that veterinarians... Read More →


Tuesday May 24, 2016 14:30 - 15:30
Hall M Adelaide Convention Centre
 
Wednesday, May 25
 

08:00

Family violence and the family pet: The role of the vet in early intervention
The presentation will outline the facts in relation to Family Violence and will outline statistics relevant to pets involved in Family Violence. The speakers will explain the Family Violence provisions history in the Family Law Act 1975 (Cth) historically and currently. The speakers will outline the Family Law Act in general, and will specifically explain the provisions relating to animals. The presentation will outline the Royal Commission into Family Violence and explain the submissions made by the RSPCA. The presentation will then explain the services offered to victims of Family Violence and the gap in services in regard to animals. The speakers will discuss what services are available to animals and future plans funded by the Victorian government to establish women’s refuges that accept pets. The speakers will discuss Family Violence training which has been undertaken by many city Councils across Victoria and will explore how veterinary practices can establish protocols to identify symptoms of abuse in pets and respond accordingly.

Speakers
MA

Ms Amelia Beveridge

Amelia has had experience in all areas of Family Law including parenting matters, property matters and international matters. Amelia has also had experience with assisting the firm’s Independent Children’s Lawyers in complex parenting matters. Amelia has a keen interest in animal... Read More →


Wednesday May 25, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

Making connections between human and animal directed violence, aggression and cruelty
Presented by Heather Fraser
This session focuses on “The Link” between animal and human directed cruelty, abuse and aggression, and also explores the possibility of humans and animals working together to mediate against the effects of such violence. After outlining research into “The Link”, I present my own (collaborative) work which considers some of the promising responses to acknowledgment of human-animal violence links, particularly regarding the feasibility of cross-sector - i.e. animal and human welfare sectors - reporting of abuse, already implemented in north America and the UK. I then discuss the potential of animal assisted therapies in mediating the negative effects of domestic violence and sexual abuse for humans. After noting some of the ethical and practical considerations of incorporating animals into therapeutic activities for humans, I present my own (collaborative) research into whether, and how, animal assisted therapy programs might be used with young people to change attitudes to animals and thereby potentially contribute to breaking the cycle of violence to both humans and other animals

Wednesday May 25, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

10:30

Tackling problem employees with confidence
Employee conflict or bad behaviour can bring down morale, disrupt efficiency and decrease productivity. If you have an employee with bad behaviour, this session is for you. Come discover why you hang on to disruptive team members and how you can gain the courage to confront unacceptable job performance. Attendees will walk away knowing how to communicate with problem employees such as Wendy Whiner, Never Change Nancy, Energy-Sapper Ed, Dottie Downer, Slacker Sue and Mean Mike. This session will give you the communication skills and confidence to effectively address problems when they arise at your practice

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Wednesday May 25, 2016 10:30 - 11:30
Hall M Adelaide Convention Centre

11:30

Work, Health & Safety: the top 5 safety issues in veterinary practice
Work health and safety (WHS) is about ensuring the safety of workers & others within the workplace in accordance with Australian WHS law. The problem is that few veterinary practices understand precisely what they have to do to comply with the laws. In this presentation, Mark Werman, the MD of the AVA HR Advisory Service explains how to implement the five key WHS components into your veterinary practice, being: 1. WHS Policies, procedures & forms 2. Consultation processes 3. Risk management processes 4. WHS training, and 5. Officers Due Diligence duty Mark will also provide two veterinary practice case studies that demonstrate some of the practical challenges faced and the solutions developed. Finally, Mark will introduce members to the recently developed, veterinary-tailored, online WHS resources that will significantly simplify the implementation process and available to AVA members via the members portal of the AVA website

Speakers
avatar for Mr Mark Werman

Mr Mark Werman

Mark Werman – Managing Director, Wentworth Advantage After qualifying as a Chartered Accountant, Mark moved into human resources over 25 years ago. In 1992, Mark completed his Master of Commerce degree in Human Resources (UNSW). In 1991, he was part of the establishment of the HR... Read More →


Wednesday May 25, 2016 11:30 - 12:30
Hall M Adelaide Convention Centre

14:30

2016 AVAPM and Hill's Practice of Excellence Awards
Presented by Maureen Revington

Small Animal Category: Wilston Vet - to be accepted by Dr Meredith Brothers (practice owner)

Mixed/Large animal Category: Gisborne Veterinary Clinic – to be accepted by Dr Dan Robson (practice owner)

Wednesday May 25, 2016 14:30 - 15:30
Hall M Adelaide Convention Centre

14:30

The interaction of behaviour and dental practice
Whether dental issues lead to behavioural problems or vice versa, we will discover whether the chicken or the egg is responsible.

Speakers
DC

David Clarke

Dr David Clarke completed his dental residency at the Dallas Dental Animal Hospital in Dallas, Texas, he is both a Diplomate of the American Veterinary Dental College and a Fellow of the American Academy of Veterinary Dentistry. Dr David is registered as a Specialist in Veterinary... Read More →
DK

Dr Kersti Seksel

Dr Kersti Seksel BVSc (Hons) MRCVS MA (Hons) FACVSc DACVB DECAWBM Sydney Animal Behaviour Service, 55 Ethel Street Seaforth NSW 2092 sabs@sabs.com.au Kersti graduated in Veterinary Science from Sydney University. She has a BA in Behavioural Sciences with a major in psychology as well... Read More →


Wednesday May 25, 2016 14:30 - 15:30
Room L2 Adelaide Convention Centre
 
Thursday, May 26
 

08:00

Beyond the bottom line – Practice for profit
A Chart of Accounts has many benefits for today’s veterinary practice, and is an essential tool for understanding a practices financial health. A well organised Chart of Accounts will assist your practice in analyzing financial data, facilitate useful budget creation and assist in making well informed business decisions. In this talk we will look at how to interpret data from your Chart of Accounts.

Speakers
MM

Mr Mark Hardwick

Mark has spent the last 18 years in the veterinary industry as a trainer and consultant. A founding Director of AIRC/CCG, his passion is to work with practice owners to build business. Mark specialises in veterinary practice auditing and coaching, in particular, operational efficiencies... Read More →


Thursday May 26, 2016 08:00 - 09:00
Hall M Adelaide Convention Centre

09:00

Bulls, bears and financial affairs- Golden rules for smart investing
This paper will demystify the often confusing world of personal finance and investing. You will learn the golden rules for investing your money and how to create personal wealth, as well as answering common investment quandaries. Should you have a fixed or variable mortgage? Should you buy an investment property or invest in shares? Is it better to be in an industry, retail or self managed superannuation fund? Should you salary sacrifice into super or pay off your home loan? Is borrowing to invest a good idea? How much should you be insured for? Are you paying your financial adviser too much? And, how much do you need to retire?

Speakers
DA

Dr Andrew Nathan

Andrew enjoyed being a vet for 20 years before deciding he needed a career change and went back to university to study the wonderful world of applied finance. Andrew has undertaken post graduation studies in management, commerce and financial planning. He is a Financial Adviser and... Read More →


Thursday May 26, 2016 09:00 - 10:00
Hall M Adelaide Convention Centre

10:30

How to implement a fear free practice!
Stress & fear levels can be reduced in our patients by catering to the animal's natural behaviour. Simple modifications in your practice can greatly diminish anxiety. An outline of facility modification, chemical help, handling techniques & client expectations will be explained at a practical level. Drawing on personal experience gained in over 25 years of general practice, Moss will highlight the techniques he uses to implement fear free practice. It is also a good marketing strategy to set yourself apart from other vets & you will have new, very loyal clients coming in the door! Staff prefer handling chilled out cats & calm dogs as well. It is not expensive to implement but does require some habit changes by all the staff

Speakers
DK

Dr Kersti Seksel

Dr Kersti Seksel BVSc (Hons) MRCVS MA (Hons) FACVSc DACVB DECAWBM Sydney Animal Behaviour Service, 55 Ethel Street Seaforth NSW 2092 sabs@sabs.com.au Kersti graduated in Veterinary Science from Sydney University. She has a BA in Behavioural Sciences with a major in psychology as well... Read More →
avatar for Moss Siddle

Moss Siddle

Principal Veterinary Surgeon, Dandenong Ranges Veterinary Centre
Dr Moss Siddle BVSc has been a private veterinary practitioner for over 20 years. He established Dandenong Ranges Veterinary Centre in 1999. The practice has won an AVA / Pfizer “Practice of Excellence in Customer Service Award” and operates under the “Fear Free” philosophy... Read More →


Thursday May 26, 2016 10:30 - 11:30
Hall N Adelaide Convention Centre

14:00

Team training to improve client compliance, Part 1
Today’s market is competitive. Teach your team how to use the power of communication to create an exceptional client experience that bonds clients to the practice. Participants will learn how to improve client engagement and education which will increase client trust and loyalty. This interactive seminar will provide you with practical tools and action steps that the whole team can immediately apply in order to create lasting impressions with pet owners, increase client visits, and improve compliance with wellness and treatment plan recommendations

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Thursday May 26, 2016 14:00 - 15:00
Hall M Adelaide Convention Centre

15:00

Team training to improve client compliance, Part 2
Today’s market is competitive. Teach your team how to use the power of communication to create an exceptional client experience that bonds clients to the practice. Participants will learn how to improve client engagement and education which will increase client trust and loyalty. This interactive seminar will provide you with practical tools and action steps that the whole team can immediately apply in order to create lasting impressions with pet owners, increase client visits, and improve compliance with wellness and treatment plan recommendations

Speakers
avatar for Dr Amanda Donnelly

Dr Amanda Donnelly

Dr. Amanda Donnelly is a second generation veterinarian and a graduate of the College of Veterinary Medicine at the University of Missouri in the United States. She has an MBA from Baker University in Kansas and she also holds a certificate in Veterinary Practice Administration from... Read More →


Thursday May 26, 2016 15:00 - 16:00
Hall M Adelaide Convention Centre